Troubleshooting FAQ

What are the minimum requirements for me to connect using a computer or mobile device?

  1. For HD video (720p) we recommend an Internet connection download speed (bandwidth) of at least 4.0 Megabits per second (Mbps).
    You can test your Internet connection through a “speed test” at
  2. Other recommended minimum bandwidth requirements:
    1. For 360p video, 2 Mbps minimum
    2. For 180p video, 400 Kilo-bit per second (Kbps)
    3. For audio only, 100 Kpbs 
  3. Verify the version of your Internet Browser meets these minimum requirements:
    • Internet Explorer 9.0 or higher
    • Firefox 3.5 or higher
    • Chrome 5.0 or higher
    • AOL 9.0 or higher
    • Safari 4.0 or higher
    • iOS Mobile Safari
    • Android Mobile (some devices)
  4. Download the latest Flash Player at
  5. Make sure that cookies are enabled on your browser.

If I am having technical issues, what are some steps to take?

  1. Try a lower video quality level. Read how to change video quality levels here
  2. If you are connecting by wireless connection, switch to a wired connection if possible.
  3. Close all other programs on your device and open only one browser directly to
  4. Restart your device, open only one browser directly to
  5. For laptop users, download the latest Flash Player at
  6. Go to and verify that your download speed meets minimum requirements explained above.
  7. Try disabling any content blocking device or software (McAfee, etc.) temporarily to discover if it is preventing you from connecting.
  8. If you are using a Roku player and the audio and video are out of sync, try restarting the device.

How do I connect Resurrection Online to a TV or projector?

The best and recommended method is using a Roku set top box

  1. A set top Roku set top box is available for purchase from many online and local electronics retail stores. The Resurrection channel should work with any model version 2.x or greater.
  2. The appropriate cable to connect the Roku box. (HDMI recommended)
  3. A high-speed Internet connection. Either wired or wireless will work but wired connection recommended for best experience.
    • NOTE: If you are going to be using this across a business network, you will need to verify that you do not have a content blocking device or software that will prevent the connection to the Roku channel.
  4. Use a computer, tablet, or phone to activate your Roku player and link channels during the initial set up.
  5. Once you activate your Roku player, you can find the Resurrection Online channel in the Channel Store under the Religion and Spirituality section.

An alternative is to use a computer

  1. Verify that you are able to view and play from your computer first before continuing.
  2. Connect one of your computer output sources to a television or projector
  3. Select the proper input on your television or projector.
  4. Change the settings on your computer to output the correct image.
  5. Open your browser and navigate to
  6. Connect your audio using the appropriate cable running from your headphone jack into your television or projector’s speakers.

A second alternative is to use an iPad version 2 or greater

  1. Purchase the appropriate HDMI cable from Apple. 30 pin or Lightning connector.
  2. Connect your iPad adapter to the HDMI cable, and the HDMI cable to the television or projector.
  3. Select the proper input on your television or projector.
  4.  Open your browser and navigate to